You will be responsible for booking outpatient appointments over the Trust sites. You will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
You will assist with meeting Trust targets and will be required to offer very high customer service skills for patients and both internal and external staff.
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Previous applicants need not apply.
Main duties of the job
The main duties of the role will be:
* Arranging appointments over the telephone with patients
* Booking patient appointments from waiting lists
* Booking patients to workshops
* Rescheduling and cancelling appointments at short notice, when required
* Liaising with clinical admin, psychologists, physiotherapists and consultants
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
* NVQ Level 2 Administration or equivalent practical knowledge
Experience
* Experience of working in a hospital or busy office environment.
* Customer care experience
* Has used Epic/other electronic healthcare suite
* Call centre experience
* Previous booking experience
Skills
* Good communication skills both verbal and in writing
* Excellent customer service skills and evidence of dealing with telephones and meeting targets
* Exceptional interpersonal skills
* Ability to escalate any issues as necessary
* Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
* Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
* Knowledge of medical terminology
* Knowledge of clinical and surgical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,240 to £27,928 a year per annum incl HCAS
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