French speaking Technical Support Representative
Starting salary of £27,500 per year
Benefits include bonus, generous holiday allowance and more
Hybrid: 2 days working from home
Based in Southwest London / Surrey
Permanent, full time
Job Reference HD2028170
NO SHIFT WORK!
Language Recruitment Services (LRS) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector.
Technical Support Specialist with French - main duties:
1. Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat.
2. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups.
3. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing.
4. Continuous Improvement: Contribute to ongoing pro...