Job Overview
An exciting opportunity has arisen to work as a receptionist in the Nant Y Glyn Community Mental Health Team.
The purpose of this post is to provide an efficient and comprehensive administration and reception service for the service.
The post holder will work alongside the multi-disciplinary team and support in offering seamless care for the population of North Wales.
Main duties of the job
1. To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional and sensitive manner at all times, the post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.
2. To be part of a cohesive and integrated admin function of the service. The post-holder will be required to maintain strict confidentiality and will deal with patients, carers, relatives, medical/clinical staff, and other service users, using the telephone and in writing, with courtesy and discretion at all times.
3. The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others, or simply want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales offers a supportive environment. As the largest health organisation in Wales, we provide a full range of primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and benefit from our organisational values and ‘Proud to Lead’ framework.
We are committed to promoting equality and diversity and welcome applicants under the “Disability Confident Employer” scheme.
Please check your email regularly. Successful applicants will receive recruitment correspondence via the email registered on the application form.
Applications in Welsh are accepted and will not be treated less favourably than those in English.
Detailed Job Description and Main Responsibilities
A full job description and person specification are attached within the supporting documents or can be viewed by clicking “Apply now” in Trac.
Person Specification
Qualifications
* Good standard of education - GCSE Maths and English Grade C or equivalent
* NVQ Level 2 in Customer Service / Business Administration, or equivalent knowledge and experience, or willingness to work towards
Experience
* Knowledge of a range of administrative processes
Aptitude and Abilities
* Ability to prioritise workload
* Excellent communication skills
* Able to function under pressure and meet deadlines
* Good knowledge of IT and Windows applications
Values
* Approachable and professional in dealing with people, able to handle difficult/emotional situations
* Ability to work independently or as part of a team
* Flexible attitude towards duties and responsibilities
Other
* Friendly and efficient telephone manner
* Smart personal presentation
* Able to travel as required
* Welsh speaker level 3 or above
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