Role: Complex Care Coordinator
Reporting to: Registered Manager
Job Summary:
The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with multiple, high-acuity needs. This role involves working collaboratively with healthcare and social care providers, clients, and families to ensure we deliver high quality person centred care. The Complex Care Coordinator ensures seamless communication among teams and optimises resource utilisation in order to ensure all our packages are covered.
Key Responsibilities:
1. Complex Care Planning: Develop, implement, and monitor care visits for clients with high-acuity needs.
2. Client Advocacy: Act as a liaison between clients, families, healthcare providers, and social care teams to ensure comprehensive support.
3. Interdisciplinary Collaboration: Facilitate communication among medical professionals, therapists, social workers, and community organisations to provide holistic care.
4. Crisis Intervention & Risk Management: Identify and mitigate risks, providing crisis intervention when necessary.
5. Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings, including hospital discharge, residential care, and home-based support.
6. Resource Management: Identify and coordinate community resources, financial assistance, and social support programs to meet clients' long-term care needs.
7. Documentation & Compliance: Maintain accurate, detailed, and up-to-date client records in compliance with social care regulations and policies.
8. Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.
Experience/Skills:
9. A passion to deliver outstanding care.
10. Experience in a senior role with in the Health and Social Care Sector.
11. Awareness of coordinating and managing care packages.
12. Strong organisational, communication, problem-solving, and crisis management skills.
13. An understanding of social care regulations, healthcare systems, chronic disease management, and best practices in client centred complex care.
14. Ability to work independently and as part of a multidisciplinary team.
15. Good IT skills preferably in Google.
16. Must be a driver with access to a vehicle to support with Care if necessary.
Benefits:
17. NVQ and in-house Training and development for your role and future Career with us
18. We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
19. Employee Assistance Programme
20. Mobile phone and other required tech
21. Company pension scheme
22. 25 days holiday entitlement + bank holidays on top
23. Paid DBS
24. Mileage Allowance
25. Free uniform
26. Service and recognition rewards
About Cera
Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.