Job Description
Portico is delighted to be recruiting for an Executive Receptionist (Client Support Assistant) to join our team at the prestigious Edinburgh offices of a leading international law firm.
In this front-facing and varied role, you will be an essential part of the Client Support team, delivering an exceptional experience to all visitors, clients, and colleagues. Your responsibilities will span the full spectrum of client support services. From offering a warm, professional welcome at reception to coordinating meeting room bookings and supporting the smooth delivery of onsite meetings and events.
You will also handle a range of daily operational tasks and ad hoc requests received via email, phone, and the service desk app, ensuring every interaction reflects the high standards of both Portico and our client.
Key Responsibilities:
* Provide a friendly, polished, and professional welcome to all visitors and guests
* Support the coordination and facilitation of onsite meetings and events
* Manage meeting room bookings and related logistics
* Respond to daily queries and requests across multiple channels
* Contribute to the wider Client Support team with ad hoc administrative tasks
* Ensure prompt and accurate breakfast set up and clear down.
* Book taxis on behalf of all internal and external clients, ensuring timeliness and ample communication.
* Placing flower orders accurately and supporting with associated charges
* Handle incoming mail ensuring accurate distribution.
* Confidentially handle internal client queries and escalating where necessary
* Assist with security pass management and effective utilisation of security access control system
* Stock taking activities.
* Assisting with deliveries/taking calls from reception mobile phone
* Contractor management, managing of catering orders and general compliance duties in absence of workplace team.
Hours: 30 hours per week, Core shifts Monday-Friday between 8am-2pm with flexibility to cover full days 8am-4.30pm and overtime where required (with notice)
Salary: £20,982 per annum
Qualifications
We are looking for a Client Support Executive who brings warmth, confidence, and professionalism to every interaction. The ideal candidate will have a naturally engaging and positive personality, with the ability to build strong, lasting relationships with clients, visitors, and colleagues alike.
To succeed in this role, you will be comfortable working under pressure and managing multiple priorities simultaneously. You’ll demonstrate excellent organisational skills, ensuring you can balance guest-facing responsibilities with meeting room coordination and event support throughout a busy working day.
Essential Experience & Attributes
* A vibrant, personable, and professional demeanour with exceptional people skills
* Proven ability to multitask, prioritise, and remain composed in a fast-paced environment
* Strong organisational skills and the ability to manage a varied workload effectively
* Experience delivering 5 star service within a busy corporate or luxury hotel environment
Desirable Experience
* Previous experience in a client services or front-of-house role
* Experience working within a law firm or professional services environment
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.