Social Media & Channel Manager (LinkedIn - Operations)
Role Overview We are seeking a Social Media & Channel Manager with a keen interest in financial services to oversee and manage multiple LinkedIn channels for a major client. This role involves day-to-day management of up to 14 LinkedIn pages, ensuring content is planned, published, monitored, reported, and escalated in line with the agreed strategy, compliance requirements, and allocated hours.
The position requires strong organizational and communication skills, the ability to manage projects across stakeholders, prioritize tasks within time constraints, and serve as a trusted point of contact for the client.
Key Responsibilities
Channel & Content Management
* Manage and publish content across LinkedIn pages using tools like Sprinklr or SocialPilot, adhering to content calendars and allocated hours.
* Ensure all published content is accurate, compliant, and approved through established workflows.
* Maintain channel hygiene, accuracy, and brand consistency across all pages.
* Monitor page activity, comments, and mentions, identifying risks, opportunities, and inquiries.
* Escalate comments, messages, and issues to appropriate teams using defined processes.
* Follow security, monitoring, and escalation protocols.
* Write and adapt social copy, transforming long-form content into engaging LinkedIn posts.
* Analyze content performance and propose optimizations.
* Manage and optimize paid LinkedIn campaigns, including sponsored content and asset distribution.
* Act as a brand guardian, ensuring content aligns with brand standards before client review.
Client & Project Management
* Serve as the primary client contact, ensuring smooth delivery and clear communication.
* Coordinate activities across internal teams to deliver work efficiently within allocated hours.
* Proactively identify risks, scope challenges, or prioritization issues and communicate them effectively.
Studio & Workflow Collaboration
* Collaborate with design teams to produce content efficiently.
* Manage content calendars and prioritize tasks based on events, campaigns, and client needs.
* Consolidate feedback and oversee revisions within agreed review rounds.
Reporting & Insight
* Track page traffic and performance metrics using tools like Sprinklr, SocialPilot, and LinkedIn analytics.
* Prepare regular performance reports with insights and recommendations.
* Identify trends and opportunities to inform strategy development.
Skills & Experience
* Proven experience managing LinkedIn channels in professional or regulated environments.
* Strong organizational and project management skills, with the ability to handle multiple channels and stakeholders.
* Confidence in client-facing roles.
* Familiarity with social publishing and analytics tools such as Sprinklr or SocialPilot.
* Attention to detail and understanding of brand, tone, and compliance requirements.
* Interest in financial services and a willingness to develop expertise in the sector.
* Excellent communication skills and a collaborative approach.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.