Who We Are
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty, regardless of their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of both the British Muslim and non-Muslim communities in support of its work through various initiatives. Its humanitarian efforts have responded to major crises worldwide, including famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh, and conflicts in Syria and Yemen.
We emphasize long-term development projects that build the capacity of local communities to help themselves. In addition to our five country offices worldwide, we collaborate with multiple partner offices focusing on sustainable development programs and providing humanitarian relief during crises.
Summary Of The Role
The Supporter Relations Engagement Team is responsible for planning and developing programs that prioritize supporter engagement. They aim to make Muslim Aid more data and insight-driven in fundraising and communication efforts. The goal is to deepen supporter relationships, encourage repeat giving, and improve supporter retention through targeted engagement strategies.
Within this team, you will develop supporter-centric approaches to designing effective multi-channel, multi-product supporter journeys to enhance loyalty, engagement, and income. You will utilize audience and data insights to identify key moments and touchpoints that improve the supporter experience, ensuring each interaction aligns with Muslim Aid's brand and values.
As a confident communicator, you will help foster a culture of understanding supporter behaviors and motivations. Using this information, you will map supporter journeys and engagement points across communications, campaigns, and fundraising activities to maximize lifetime supporter value.
About The Role
* Create innovative supporter journeys to increase engagement, loyalty, and income.
* Implement improved supporter care and stewardship strategies based on insights, evidence, and feedback.
* Deliver high-quality, personalized supporter engagement to build loyalty and commitment.
* Work with the Data Analysis team to manage supporter preferences, ensuring data protection and maximizing cross-sell opportunities.
* Incorporate supporter care best practices and emerging approaches to maintain effective engagement and donor management.
* Provide administrative support to ensure the smooth operation of the Supporter Relations Department.
About You
To succeed in this role, you will need:
* Significant supporter/customer care skills from the commercial or charity sectors.
* Experience developing internal relationships within complex organizations to improve supporter engagement.
* Experience working with Customer Relationship Management (CRM) software.
* Proven ability to develop innovative supporter/donor engagement programs.
* Strong interpersonal and communication skills to liaise effectively at various levels.
* Good organization, coordination, and project management skills.
Why You Should Apply
Join Muslim Aid and play a vital role in strengthening supporter relationships and driving engagement. Use data-driven insights to develop multi-channel campaigns, improve supporter journeys, and increase retention. If you're a strategic thinker passionate about engagement and communications, apply now to make a lasting impact!
Benefits You Will Enjoy Working For Us
* 25 days annual leave + 4 Privilege days
* Hybrid working arrangements
* Paid time off for medical appointments
* 2-hour lunch break on Fridays
* Time off in Lieu (TOIL)
* Pension scheme
How To Apply
Please submit your cover letter (no more than 1 page) and CV to apply. #J-18808-Ljbffr