Salary: £25,000 - 28,000 per year Requirements: Around 1-2 years experience in a customer-facing IT support or service desk role Confident working with Windows, Office 365, Active Directory and basic networking principles Experience using any recognised ticketing system Comfortable speaking with users at all levels and explaining fixes clearly Strong attention to detail and a methodical, organised approach CompTIA A, Network or similar qualifications are beneficial Responsibilities: Act as the first point of contact for all user IT queries Diagnose and resolve common issues across desktops, laptops, software and peripherals Pass on more complex or long-running issues to the 2nd Line function Contribute to internal documentation and how-to guidance Support account setups, permissions, device preparation, and other onboarding tasks Follow established IT processes to ensure smooth day-to-day operations Technologies: Active Directory Support Network Office 365 Windows More: We are an organization based in Swindon offering an exciting opportunity for a Junior IT Support Engineer to advance in their career. This role is fully onsite and provides a platform for rapid learning and growth in IT. We specialize in providing support for internal technical queries and fostering a supportive environment for personal development. last updated 9 week of 2026