Automotive Service Advisor
* Location: Tonbridge, Kent
* Salary: £30,000 – £34,000 Basic + OTE £36,000 – £40,000
* Job Type: Full-time, Permanent / Contract
* Hours: Mon–Fri 08:00 – 17:30 | Saturdays 2 in 1 08:00 – 13:00
About the Company
We are a highly respected, established automotive dealer group representing a premium, world-renowned vehicle manufacturer. Across our business, we pride ourselves on exceptional standards, a supportive team culture, and matching the high expectations of our customer base.
We are currently looking to recruit an enthusiastic, self-driven Service Advisor to join the busy Service Team at our state-of-the-art showroom in Tonbridge.
Why Join Us?
* High Earning Potential: Enjoy a strong, competitive basic salary (£30k–£34k) with a realistic, rewarding OTE structure up to £40k.
* Premium Vehicle Scheme: After just 6 months of service, you will be eligible to apply for our highly attractive employee car purchase and lease scheme.
* Manufacturer-Backed Training: Receive top-tier, comprehensive training both in-house and at a state-of-the-art national training facility to fast-track your career.
* Future-Proof Brand: Work with a prestigious manufacturer that is leading the global market in electric (EV) and hybrid automotive technology.
* Long-Term Security: Benefit from a stable permanent or contract role with access to the company pension scheme after 1 year of service.
The Role
As an Automotive Service Advisor, you will be the face of our aftersales department. You will manage the customer journey from start to finish, ensuring a premium experience.
Key Responsibilities:
* Managing customer bookings, enquiries, and workshop scheduling.
* Conducting professional customer consultations upon vehicle arrival.
* Liaising with the workshop technicians to track vehicle progress and update customers.
* Explaining technical repairs and invoices clearly and transparently.
* Delivering an outstanding, first-class level of customer service.
What We Are Looking For:
* Experience: Proven experience working as a Service Advisor within a main dealership or busy motor trade environment.
* Driving License: A full, clean UK driving license is essential.
* Attitude: A highly positive, enthusiastic, and self-driven approach to work.
* Presentation: A smart, professional appearance appropriate for a premium automotive showroom.
* Customer Focus: A natural ability to build rapport and deliver exceptional service.