Position: ClusterService Delivery Lead
Location: Field based role
Job type: Full-time, permanent
Salary: Starting from£35,000.00 per annum
Dignity Funerals are a leader in the end-of-life care sector, recognised for our compassionate service and unwavering commitment to supporting families during life's most challenging times. With a strong presence across London, we pride ourselves on upholding the highest standards of care, professionalism, and respect.
This is an opportunity to lead with purpose and oversee a vital part of our operations: the dignified care and journey of the deceased, from the moment they are brought into our care until their final farewell. As a Cluster Service Delivery Lead, you will ensure every detail is handled with the utmost respect, supporting families and ensuring excellence in service.
Here is what a typical day could look like for you:
• Has responsibility for all service delivery operations including casuals, colleagues and ensures cluster colleagues operate as a team by sharing diary management and resources where required e.g., during periods of absence.
• Overall responsibility for management of the diary and fleet via (alongside) the Diary Managers / Network Operations Co-ordinator.
• Responsible and accountable for efficient service delivery in each Cluster within the remit including collaboration with Senior Funeral Directors.
• To assist as requested with the operational support of any funerals conducted by the Company including bearing or hearse and limousine driving duties, transfer of deceased into our care and where necessary and within reason out of hours ancillary activities or weekend funerals.
• Understanding of Management Information and implementation of practice to improve performance and efficiencies
• Accountable for all deceased tracking and monitoring from collection point to leaving Dignity's care.
• Compliance with all Dignity's internal procedures and the NAFD code of practice, but particularly the Identification of the Deceased and the Jewellery and Personal Effects procedures and CMA.
• Has responsibility for checking standards within the Cluster to ensure that all service delivery areas are always kept clean and tidy.
• Takes health and safety of self and others seriously and is responsible for ensuring compliance to relevant health and safety procedures.
• Owns all communications within designated team and uses a blended approach to land messages effectively and in a timely manner.
• Responsible for HR matters ensuring adherence to policy and always acting within the legal framework to ensure consistency and fairness.
• Responsible for the recruitment, training, and retention of direct reports.
• Attend and participate in meetings and regular training activities and or supervision of others.
• Carry out other duties as and when reasonably requested by line manage.
What we provide to you:
* Salary starting from £35,000.00 per annum DOE
* 30 - 33 days annual leave, inclusive of bank holidays
* Pension Scheme.
* Life Assurance X2.
* Free On-Site/Street Parking.
* Free Uniform Provided (Incl. Dry Cleaning).
* Access to our internal apprentice & personal development schemes.
We wouldn't be able to provide this integral service without our people. If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. #J-18808-Ljbffr