Accreditation & Access Coordinator
Location: Carrington Training Ground/Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role:
The Accreditation Coordinator is the single point of ownership for all matchday and event accreditation activity. The role ensures a safe, compliant, and consistent approach to access management across Men’s, Women’s, Academy, and wider club events, reducing duplication, operational risk, and reliance on individuals.
The post holder will manage the accreditation systems and processes, acting as the central intake for all accreditation requests, and coordinate delivery across Operational, Communications, Broadcasting, and external partners.
Key Responsibilities:
Accreditation Management
1. Lead end-to-end accreditation for media and broadcasters across men’s, women’s and key academy fixtures.
2. Oversee the design, production and distribution of passes, ensuring compliance with governing body and security requirements.
3. Manage accreditation platforms (e.g. Venue Aware and Data Co) and maintain accurate, GDPR-compliant data.
4. Run Accreditation Centre operations on matchdays, including pass distribution and issue resolution.
5. Manage a shared accreditation mailbox, ensuring efficient processing, clear audit trails and adherence to timelines.
6. Work cross-functionally to define access zones and permissions.
7. Produce post-event reporting and drive continuous improvement.
Matchday & Event Delivery
8. Deliver accreditation for men’s, women’s and academy fixtures across relevant venues.
9. Prepare all accreditation materials in advance, including photo ID, zone access and matchday credentials.
10. Attend key fixtures to support live delivery and provide basic on-site system support.
Stakeholder Management
11. Liaise with Security, Communications, Operations, broadcasting partners and external stakeholders.
12. Ensure consistent application of access rules and compliance standards.
13. Support visiting teams, officials and suppliers as required.
Process Improvement & Governance
14. Embed consistent standards and streamline processes to reduce duplication.
15. Maintain accurate records and audit trails to support compliance and safety.
16. Identify and implement improvements aligned to industry best practice.
Resource & Resilience
17. Coordinate casual staff during peak periods.
18. Provide documentation, handovers and training to ensure continuity and knowledge retention.
The Person:
Essential
19. Experience in accreditation, access control, events, matchday operations, or venue management
20. Strong organisational skills and attention to detail
21. Ability to manage competing deadlines in a fast‑paced environment
22. Confident stakeholder management across multiple teams
23. Competent IT skills and ability to learn accreditation systems quickly
Desirable
24. Experience in sport, stadia, live events, or large‑scale venues
25. Familiarity with access zoning, safety, or compliance environments
26. Experience working with casual or seasonal workforces
27. Understanding of broadcasting or media accreditation
Working Pattern
28. Flexible, including:
29. Matchdays (evenings & weekends)
30. Peak event periods
Our Values:
Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
31. Annual Incentive Scheme to reward your dedication and hard work
32. 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
33. Electric Vehicle scheme via Octopus and cycle to work scheme
34. Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
35. Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
36. Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
37. Enhanced family Leave Benefits and policies
38. Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
39. A Supportive Work Environment that values diversity, equity and inclusion, and individual growth