POSITION SUMMARY:
Reporting to the Programme Director, the Digital Business Analyst is responsible for the co-ordination of the defining, analysing & documenting business requirements that maximise business impact / benefits. This role will
1. facilitating workshops and interviews with business stakeholders clearly defining business requirements
2. build the requirements into use cases / journeys, creating / adjusting operational processes and gaining full business sign off
3. help craft the business case to elevate requirements to fully implemented solution enhancements
The Digital Business Analyst will work closely with key business stakeholder, leading joint design efforts to offer a new solution or value proposition to customers, automate processing or to improve existing business processes and associated technology.
KEY RESPONSIBILITIES:
4. Gather, understand and develop requirements and produce high quality requirements documentation (such as BRD, User Stories, Use Cases and Acceptance Criteria)
5. Manage requirements gathering sessions, capture minutes meeting, follow up on action items, report project status, and own project documentation
6. Assist the business with business case development for proposed initiatives and requirements
7. Support Strategy definition, Organisation design & transformation (including organisational change management), Process design and implementation
8. Participate in business process design and solution design workshops
9. Work closely with the Development and Testing teams throughout the project life cycle to ensure that the requirements are understood and development is aligned
10. Develop test scripts from the use cases and assist with User Acceptance Testing
11. Work closely with IT and business delivery teams to ensure smooth trial / POC
12. Work closely with training resource to onboard changes into the business
13. Review and understand multiple designs and ensure formation of a creative and consistent solution.
14. Able to manage the client's expectations so that the resultant system meets their budget and time constraints.
TECHNICAL SPECIFICATION:
Extremely strong Business Analysis background with a demonstrable track record of operating effectively in a dynamic, fast paced, challenging and delivery focused Project / Programme environments containing blended teams (e.g. permanent, contract, vendor, SI, Business/IT/operational teams, offshore).
Essential competency / experience:
15. Minimum 3 years’ experience in business analysis, at least 2 of which are working as part of complex business change programmes
16. A thorough understanding of all different aspects of business analysis
17. Experience of structured methodologies such as TDD, Agile, and Waterfall
18. Confidence to facilitate Workshops / deliver Training / hold Road Shows
19. Strong analytical skills, able to map out and understand complex, interdependent issues
20. Excellent interpersonal communications skills
21. Extremely well organised and detail oriented
22. Confident, driven with a strong determination to succeed
Desirable competency / experience:
23. Formal business analysis qualifications, such as BCS diploma in Business Analysis or IIBA CCBA or CBAP Certified
24. Experience of reporting into steering group level
25. Familiar with formal test planning / management
26. A good understanding of cyber security and system support
PERSON SPECIFICATION:
27. Excellent communication and interpersonal skills
28. Confident, driven and strong determination to succeed
29. Extremely well organised, detail oriented
30. High levels of personal energy and an ability to energise others
31. A professional and flexible attitude while multi-tasking at an extremely fast pace
32. Manages rapidly changing priorities with a calm attitude and professional manner
33. Shows dedication and commitment to ensure work is completed within timescales
34. A strong customer led work ethic and the ability to work well under pressure
35. Passionate about providing an exceptional service to customers
36. Seeks to understand and support change
37. Ability to anticipate and manage conflicts
38. Maintain complete confidentiality and discretion at all times
39. Excellent English language skills, both written and verbal