Customer Support & Systems Specialist Location: Leatherhead, Surrey (Hybrid - part office, part remote) Contract: Full-time, Permanent (37.5 hours/week) Salary: £26,500 - £32,000 (depending on experience) Holiday: 26 days 8 bank holidays About the Role Are you tech-savvy, highly organised, and customer-focused? We're looking for a proactive Customer Support & Systems Specialist to join our growing team! In this hybrid role, you'll be the go-to person for customer support and system-related queries. You'll manage helpdesk tickets, support our e-commerce platform (WooCommerce/WordPress), and help maintain and improve systems like HubSpot, Xero, and Asana. You'll also play a key role in our tasting scheme platform-supporting users through the process and working closely with our sales and technical teams to ensure smooth customer experiences. What You'll Be Doing Provide first-line support via HubSpot Helpdesk (tickets, email, chat) Troubleshoot access and portal issues for customers Maintain and update our WooCommerce/WordPress website Support the sales team with reports, data entry, and system access Assist with tasting validation schemes and customer guidance Improve automation workflows and CRM data accuracy in HubSpot Help integrate systems (WooCommerce → HubSpot → Xero) Collaborate on tech stack improvements and internal workflows What We're Looking For Must-Haves: Strong background in customer or technical support Experience with HubSpot CRM and WooCommerce/WordPress High IT literacy and confident troubleshooting skills Strong communication and documentation skills Nice-to-Haves: HTML/CSS basics Experience with Zapier, Make, or APIs Multi-currency/global e-commerce knowledge Familiarity with ISO 9001 A second language is a bonus What You'll Get 26 days' annual leave bank holidays Flexible hybrid working & hours Company pension scheme Sick leave, parental leave, and compassionate leave Free on-site parking Personal development & system ownership opportunities Friendly, collaborative team culture Regular team socials and events If you're passionate about delivering great service, improving systems, and making a real impact- we'd love to hear from you!