Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!
Customer Service Executive
Location: Basildon
Hours: Monday - Friday, 07:30-17:00
Are you passionate about building relationships and providing first-class customer service? At Speedy, we prioritize our customers and are seeking dedicated individuals to join us during this exciting growth phase. Could this be you?
As a Customer Service Executive, your day will involve liaising with customers via telephone and email, taking ownership of their requests from start to finish, and collaborating with the wider Speedy network to ensure high standards of service.
To support your success, here’s what you will need:
* A strong customer focus and the ability to build rapport across multiple channels
* An aptitude for multitasking and making decisions using initiative
* A collaborative approach to teamwork, contributing to our positive workplace culture
* A drive to grow the business by maximizing all opportunities
* The ability to support your team in delivering our ESG Strategy – Decade to Deliver
What we will provide:
We offer comprehensive on-the-job training, supported by dedicated product and system trainers. We are committed to employee development and offer tailored programs to meet individual needs. We pride ourselves on recognizing and nurturing talent, promoting internal career progression.
Speedy champions a leading Work-Life Balance initiative, reducing core contracted hours, supporting wellbeing, and encouraging flexible work patterns such as hybrid working, flexible start/finish times, shorter days, term-time hours, and job sharing. Talk to us about options that suit your needs.
What We Offer
* 26 days holiday plus bank holidays
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development, and career progression
* Voluntary Health Cash Plan
* My Staff Shop discounts and offers
* Green Commute Initiative for cycling
* PAM Employee Assistance Program for confidential support and counselling
Speedy provides a Career Line of Sight, outlining clear routes for progression within the group.
Please note, we may close vacancies early if we receive high application volumes. We recommend applying promptly.
Some roles may require DBS, Credit, or Security Clearance checks. Speedy is an equal opportunity employer, embracing diversity and fostering an inclusive environment. For our ESG policies, visit https://www.speedyservices.com/esg/governance.
All applicants must have proof of right to work in the UK by the start of employment.
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