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Client:
Vida Healthcare, The Hollies Surgery
Location:
Job Category:
-
EU work permit required:
Yes
Job Reference:
7d40a5a7d5d6
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
About the Role
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis. This role involves covering shifts anytime between 8am - 6:30pm, split into morning and afternoon sessions for a total of hours per week.
Full training will be provided. The post-holder will be assigned a main base, but the position will involve multi-site working, so it is essential that the post-holder can cover all locations. Candidates need good communication skills, be well-spoken, approachable, enthusiastic, and capable of multitasking.
The main responsibilities include:
1. Maintaining a professional & effective receptionist service to patients.
2. Providing telephone & face-to-face access for patients to book, cancel, & check appointments, dealing with customers calmly and sympathetically, working efficiently under pressure to ensure accuracy.
3. Supporting patients with problems or complaints.
4. Undertaking basic prescription administration training, and answering queries in the absence of prescription team colleagues.
5. Engaging in customer service processes & policies to provide high-quality service standards.
6. Participating in training sessions as directed by senior staff or management for personal and professional development.
7. Performing other relevant duties, including projects, as agreed with the senior receptionist.
Further information is attached. Previous applicants need not reapply. We reserve the right to close the application process once sufficient applications are received.
About the Candidate
Our patient support team aims to make a positive impact on the community by providing high-quality patient care. You will be supported and mentored by the organization, working collaboratively with the practice team to meet patient needs. Confidentiality, high service standards, and patient satisfaction are priorities. We seek organized, adaptable, and friendly individuals with:
* GCSEs including English, or two years of relevant work experience.
* Previous computer training and experience.
* Effective teamwork skills.
* Excellent organizational, communication, and attention to detail skills.
* Ability to handle confidential information appropriately.
* Experience in customer service environments.
Preferred skills include familiarity with SystmOne, basic knowledge of emails and Microsoft Office, and experience in NHS or call-center settings.
About Us
Vida Healthcare is one of Norfolk’s largest and most successful general practices, committed to providing excellent patient care. We foster a work environment that encourages talented individuals to thrive and make a difference, emphasizing high standards of service and reliability.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.
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