Job Summary
We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and their beloved pets, providing exceptional customer service and support in a busy veterinary practice. This role requires excellent communication and IT skills, a friendly demeanour, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
* Greet clients and their pets warmly upon arrival, ensuring a welcoming atmosphere.
* Schedule appointments and manage the booking system efficiently.
* Answer phone calls and respond to inquiries regarding services, treatments, and pet care.
* Maintain accurate patient records and ensure all information is up to date.
* Process payments and handle financial transactions with attention to detail.
* Assist veterinary staff with administrative tasks as needed, including laboratory sample handling and processing.
* Educate clients on preventative care, products, and services offered by the practice.
* Ensure the reception area is organised, clean, and stocked with necessary supplies to include the stocking and managing of the small pet shop.
* Handling of in-patients will be required but full training will be given.
Experience
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Excellent interpersonal skills to communicate effectively with clients and team members.
* A genuine passion for animal welfare and commitment to providing outstanding service.
If you are enthusiastic about animal care and possess the necessary skills to thrive in a dynamic veterinary setting, we encourage you to apply for this rewarding position as a Veterinary Receptionist.
This position will require working two Saturday mornings per month.
This position could also work as a job share for the right candidates.
Job Types: Full-time, Part-time
Pay: £13.00-£14.00 per hour
Expected hours: 33 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* Sick pay
Experience:
* Organisational skills: 2 years (required)
Work Location: In person
Application deadline: 13/10/2025
Reference ID: Afternoon/Evening Receptionist
Expected start date: 10/11/2025