Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors. Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, you’ll play a pivotal role in maintaining and developing one of the company’s flagship accounts. What you’ll do: * Build trusted relationships with key customer stakeholders. * Oversee daily account performance, service KPIs, and compliance. * Collaborate across operations, culinary, procurement, and finance. * Lead customer meetings and continuous improvement initiatives. * Support pricing, budgeting, and commercial performance. What you’ll bring: * Proven experience in account management within aviation, catering, or hospitality. * Strong stakeholder management and commercial acumen. * Excellent communication, analytical, and organisational skills. * Proficiency in Microsoft Office (especially Excel). * A proactive, hands-on approach with flexibility to travel. This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams. Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick) Contract: Permanent, full-time, 4 - 5 days a week onsite Package: Competitive salary benefits