Overview
Howdens Worcester, United Kingdom – Trade Sales and Service Apprentice
Howdens is one of the UK’s leading apprenticeship employers. Our apprentices build lasting careers through a structured development programme that combines practical depot experience with high-quality off-the-job training delivered by an approved apprenticeship training provider.
This 12–15 month apprenticeship provides hands-on experience across key depot areas, including customer service at the trade counter, sales and business development, stock control, and kitchen planning. You will be supported by your Depot Manager, a dedicated mentor, and our in-house Learning and Development team to grow in confidence and capability.
What You’ll Gain
* Learn how to deliver exceptional service and build relationships with trade customers in person and over the phone
* Develop skills in serving and selling to customers at the trade counter and ensure timely delivery of products
* Gain product knowledge and advise customers on kitchen, bedroom and joinery ranges, identifying new sales opportunities
* Understand stock control and warehousing, maintain stock levels, and follow health and safety regulations
* Grow confidence and communication skills as part of a close-knit team in a fast-paced depot
* Complete Level 2 Trade Supplier Apprenticeship, including English and Maths if required
Responsibilities
* Deliver exceptional service to trade customers both in person and by phone
* Assist customers at the trade counter with product recommendations and order processing
* Develop knowledge of Howdens products and advise on kitchen, bedroom and joinery ranges
* Support stock control and depot operations in line with health and safety standards
* Collaborate with depot team to contribute to sales growth and customer satisfaction
Qualifications & What We’re Looking For
* Strong attention to detail and commitment to quality
* Great communication skills and a customer-focused mindset
* Proactive attitude with the ability to work independently and use initiative
* Good organisation and time management
* Genuine interest in developing skills and growing your career
* The right to work in the UK
The Apprenticeship Programme
* Apprenticeship Standard: Level 2 Trade Supplier
* Duration: Typically 12–15 months (including End Point Assessment)
* Training: A mix of on-the-job experience and off-the-job learning
* Support: Mentor, depot team, Learning and Development team, and external apprenticeship provider
* Qualifications: Functional Skills in English and Maths (if needed)
Rewards And Benefits
* £15,704 annual salary
* Paid holiday entitlement
* Matched contribution pension scheme
* Team incentives and social events
* Generous staff discount on Howdens products
About Howdens
Howdens Joinery is the UK’s number one trade kitchen supplier, trusted by over 460,000 trade professionals. With more than 900 depots and a growing presence across Europe, we’re a business built on entrepreneurial spirit and strong local relationships. If you need any adjustments to our recruitment process, email apprenticeships@howdens.com with the job title and location, and we’ll be happy to help.
We’re committed to being worthwhile for all concerned and aim to create an inclusive and supportive workplace where everyone can thrive.
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