PCN Operations Manager/Digital Transformation Lead
EAST:MK PCN has an exciting opportunity for a PCN Operations Manager/Digital & Transformation Lead to join our practice team on a full-time basis, for 37.5 hours per week.
The role will provide strategic leadership, operational management, and digital transformation expertise to ensure the network meets its contractual, financial, and workforce objectives. As the PCN continues to evolve, this role will be central to driving operational excellence, digital transformation, and strategic development.
Main duties of the job
* Strategic leadership and planning
* Contribute to and deliver the PCN strategic development plan
* Monitor PCN performance against objectives and contractual requirements
* Identify risks, opportunities, and innovation pathways
* Lead transformation programmes and manage interdependencies
* Represent the PCN at relevant local meetings (ICS/CCG/NHSE)
About us
EAST:MK PCN covers a total population of around 58,000 patients, across its 4 practices in Milton Keynes: Ashfield Medical Centre, CMK Medical Centre, Milton Keynes Village Practice and the Grove Surgery. The member practices work collaboratively to deliver the ambitions of the NHS Long Term Plan and the Primary Care Network Directed Enhanced Service (PCN DES).
The PCN currently delivers a range of joint services including:
* Enhanced Access
* Pharmacy services and pharmacists in practice
* First Contact Physiotherapy Practitioner
* Social Prescribing Service
* Health and Wellbeing Service
* Improved access appointments
Our overarching objective is to deliver the highest standard of care. We work collaboratively with colleagues in the NHS, public and community services to make as much of an impact to improving patient access and care. Patient-centred care is a firm belief in our network, and we are looking for energetic and proactive individuals that will enjoy working in a vibrant team. This is an exciting opportunity to:
* Shape the future of primary care delivery locally
* Lead digital transformation at Network scale
* Work closely with clinical leaders
* Influence strategic change across Milton Keynes
* Build sustainable workforce and operational models
Job responsibilities
Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification
Qualifications
* Educated to degree level or equivalent level of experience in a relevant discipline.
* Postgraduate qualification in healthcare management, leadership, digital health, business administration or related field.
* Formal qualification in programme or project management.
Experience
* Evidence of continued professional development.
* Administrative and business systems management
* Project and business planning
* Information management and data interpretation
* Expertise in SystmOne, SNOMED and read codes
* Ability to interpret and present qualitative and quantitative data
* Administrative and/or business management role
* Managing change and major projects
* Translating national/system policy into local implementation
* Managing staff
* Primary Care contracting and commissioning
* NHS structures and organisational relationships
* NHS or healthcare environment experience
* Using data and insight to drive adaptive programme delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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