Our client, a rapidly growing organisation, urgently require an experienced NOC Engineer to join their team on a permanent basis.
In order to be successful, you will have the following experience:
* Good understanding of networking fundamentals, including routing, switching, and basic troubleshooting
* Familiarity with server or cloud-based environments and system performance monitoring
* Experience using monitoring platforms and ticketing systems in an operational environment
* Ability to interpret logs, alerts, and metrics to support effective issue diagnosis
* Able to obtain SC Clearance
Within this role, you will be responsible for:
* Monitor the health, performance, and availability of network devices, exit nodes, applications, and supporting infrastructure
* Analyse traffic patterns, bandwidth usage, and system behaviour to identify anomalies or early signs of degradation
* Use monitoring, alerting, and diagnostic tools to maintain continuous situational awareness of live environments
* Manage incidents, service requests, and alerts through the central ticketing platform, ensuring accurate categorisation and prioritisation
* Escalate issues in line with documented operational procedures, ensuring timely involvement of engineering or senior support when required
* Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle
* Perform initial investigation and root cause analysis using logs, metrics, and monitoring data
* Resolve common issues relating to connectivity, application performance, system health, and hardware faults where possible
* Contribute findings to the knowledge base to support faster resolution and operational learning
This represents an excellent opportunity to secure a permanent role within a high profile and rapidly growing organisation