Job Title: Data Technician Apprentice
Contract Type: Apprentice 16months + EPA (2months).
Qualification achieved: Level 3 Data Technician
Salary: £10.00 per hour for candidates under the age of 21 ( £12.21 per hour for candidates 21 age and over)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Data Technician Apprentice
In this role you will be supporting the Business Insight Manager as a Data Technician Apprentice in the collection, processing, and presentation of data to enable informed decision making across the Property Services division. You will work under the guidance of senior colleagues to source data from trusted sources, format and blend data, and present it using appropriate tools and methods. You will also ensure data is handled securely and ethically, contributing to business outcomes through accurate and timely data analysis.
About You
We are looking for someone with these below skills:
* Demonstrates a basic understanding of how data is structured, stored, and used, with a strong interest in developing this knowledge further.
* Shows awareness of the importance of data protection and ethical handling and is eager to learn about relevant regulations such as GDPR.
* Willing to learn how to collect, format, and present data accurately using tools like Microsoft Excel or data visualisation platforms including Microsoft Power BI.
* Interested in developing problem solving skills to identify and resolve data quality issues.
* Communicates clearly and is open to improving how they explain data insights to different audiences, including non-technical audiences.
* Works well both independently and as part of a team, with support and guidance.
* Pays attention to detail and is committed to learning how to ensure data accuracy and reliability.
* Displays professionalism and integrity in handling information, even at an early stage in their career.
* Adapts well to new tools, techniques, and ways of working, showing a positive attitude toward learning.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension
* 28 days holidays plus bank holidays
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Support the Business Insight Manager as a Data Technician Apprentice in the collection, processing, and presentation of data to enable informed decision making across the Property Services division. You will work under the guidance of senior colleagues to source data from trusted sources, format and blend data, and present it using appropriate tools and methods. You will also ensure data is handled securely and ethically, contributing to business outcomes through accurate and timely data analysis.
Role Requires You To
* Sourcing, collating, and formatting data from trusted sources in a secure and compliant manner to facilitate processing, analysis, and presentation.
* Presenting data using appropriate formats such as tables, charts, and graphs to support performance reviews and decision making.
* Blending and analysing structured and unstructured data from multiple sources using basic statistical methods to identify trends, risks, and opportunities for improvement.
* Reviewing and interpreting performance reports to highlight underperformance and support the development of action plans and performance improvement initiatives.
* Ensuring data quality and integrity, identifying and resolving issues, and meeting statutory, regulatory, and internal reporting requirements.
* Supporting the auditing of services, both internal and external, to ensure the accuracy and reliability of data used for analysis and reporting.
* Maintaining and improving data systems and processes, contributing to continuous improvement and ensuring alignment with organisational policies and statutory requirements.
* Applying legal and ethical principles in all aspects of data handling and manipulation, ensuring compliance with data protection standards.
* Managing stakeholder relationships, providing advice and support, and communicating data outcomes clearly and appropriately to various audiences.
* Embedding a performance and customer-focused culture, promoting effective service delivery and the use of management information across the business.
* Responding flexibly to changing priorities, supporting the effective operation of the service, and contributing to business process improvements.
* Reviewing feedback and service failures, identifying lessons learned and escalating actions to drive service enhancement.
* Carry out any other reasonable duties or requests as directed by management to support the effective operation of the service.
Person specification
Essential
* Demonstrates a basic understanding of how data is structured, stored, and used, with a strong interest in developing this knowledge further.
* Shows awareness of the importance of data protection and ethical handling and is eager to learn about relevant regulations such as GDPR.
* Willing to learn how to collect, format, and present data accurately using tools like Microsoft Excel or data visualisation platforms including Microsoft Power BI.
* Interested in developing problem solving skills to identify and resolve data quality issues.
* Communicates clearly and is open to improving how they explain data insights to different audiences, including non-technical audiences.
* Works well both independently and as part of a team, with support and guidance.
* Pays attention to detail and is committed to learning how to ensure data accuracy and reliability.
* Displays professionalism and integrity in handling information, even at an early stage in their career.
* Adapts well to new tools, techniques, and ways of working, showing a positive attitude toward learning.
* Collaborates effectively with colleagues and stakeholders, contributing to team goals.
* Proactively seeks feedback and opportunities for personal and professional development.
* Results focused with the ability to take ownership of tasks.
* Ability to show initiative and propose solutions to issues identified.
Desirable
* Awareness of how data can support business decision-making, with a curiosity about how organisations use data to improve services and performance.
* Some familiarity with Microsoft Power BI, Tableau, or similar data visualisation tools, either through school projects, self-learning, or personal interest.
* An interest in or exposure to coding or scripting languages such as SQL or Python for data manipulation and analysis.
* Experience in working within the housing sector
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