Central Recruitment recruiting a Team Manager to work in the Ilford area at a supported housing service providing support to clients with complex needs and a history of rough sleeping.
* 36 hours per week
* Monday - Friday
* Shifts: 09:00 - 17:00 (occasional out of hours work required)
* Cover required for 3 months with the possibility of extension
* £22.90 per hour (£19.99 per hour, with £2.91 holiday pay)
Key Responsibilities:
* Lead and support Complex Needs Support Workers to deliver a high-quality, consistent service
* Support service development for rough sleepers alongside the Service Manager
* Ensure staff training, supervision, and performance through effective induction and regular meetings
* Oversee person-centred support plans, key working, and ongoing risk and safeguarding assessments
* Approve move-on decisions, prevention payments, and discretionary support where appropriate
* Drive continuous service improvement
* Maintain strong partnerships with Council services and external stakeholders
* Ensure effective delivery of advice, outreach, and customer engagement services
* Ensure compliance with statutory requirements and professional standards
* Maintain team health and safety compliance
What we’re looking for:
* Experience in staff and service management, meeting KPIs and departmental objectives
* Strong understanding of homelessness, substance misuse and complex trauma, with the ability to motivate clients at different stages of change
* Knowledge of housing management, including licence agreements and non-secured tenancies
* Experience with budget setting, expenditure monitoring and report writing
* Strong networking and partnership-working skills with internal and external stakeholders
* Understanding of Recovery and Psychologically Informed Environments and ability to apply these in practice
* Experience delivering outcome-focused group work to support access to and sustain ETE opportunities
* Proven ability to manage competing priorities in a pressurised environment
* Experience in effective support planning, case management and escalation processes
Desirable:
* Professional Housing Qualification and/or Membership of the CIH
Further requirements:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
How to apply:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position