Application Deadline: 18 July 2025
Department: Medway School of Arts
Employment Type: Permanent - Full Time
Location: Medway School of Arts
Compensation: £24,242 - £28,586 / year
Description
Provide professional and efficient front of house support for Medway School of Arts, ensuring high levels of customer service are provided at all times.
Provide financial customer services for staff, students and visitors of the College, accurately receiving, processing and reconciling cash or card payments for fees and additional costs received by the college.
Provide a friendly and approachable service to students, their parents and carers who are applying for courses or support under one of the College’s student financial support funds, liaising with MidKent Finance Officers to ensure the processing of student support funds applications and administering the resulting awards, communicating the outcomes to students and college departments via telephone, email and post as applicable, in accordance with College policies, procedures, guidelines, and relevant legislation.
Manage the college UCAS provider account; ensuring courses are advertised in accordance with CMA and applications are processed. This role requires the successful candidate to be the first point of contact for information about Medway School of Arts and its curriculum, providing information, advice, and guidance to current students and applicants, including support with UCAS and Student Finance.
Main Responsibilities and Duties:
The following is an indication of the main priorities expected of this role as directed by your line manager and is not an exhaustive list of duties or tasks:
* Provide a welcoming and friendly customer-focused service to students, parent/guardians, visitors, and staff.
* Act as the initial point of enquiry for students, visitors, and new applicants, directing them to the appropriate college department or referring them internally to a member of the Medway School of Arts team.
* Support the department by being a consistent customer-facing presence, becoming someone students recognize and trust, providing advice via telephone and face-to-face, and keeping accurate records of interactions and outcomes.
* Support at Open Events by providing information on curriculum and support facilities to potential students and their parents/guardians.
* Assist students with the completion of UCAS applications.
* Maintain the college UCAS provider account to ensure courses are advertised according to CMA and applications are processed.
* Liaise with the Admissions Department to ensure UCAS applications are migrated onto College systems.
* Provide financial services for students, staff, visitors, and stakeholders, handling cash, cheques, and credit card payments, and working with MidKent Student Finance Officers to process financial aid applications, providing funding and bursary information and advice.
* Maintain financial records for audit purposes and ensure transactions comply with College policies.
* Maintain H&S records for the campus.
In addition, all post holders will be trained to act as Fire Marshals and First Aiders.
Application Requirements
To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full, including:
* A full employment history from the end of full-time education, explaining any employment gaps.
* Details of all relevant education and qualifications.
Incomplete applications will not be considered. Your cooperation helps us maintain high standards of safety and care for children and young people.
Benefits
Click here to view MidKent College benefits. #J-18808-Ljbffr