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Aftersales Manager / Service Manager – Southampton area of Hampshire
£33,000 p.a. with an OTE £40,000 plus car
Our client is a busy main dealership looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.
Responsibilities include:
* Oversee all aspects of the Service Department operations
* Review CSI surveys and other measures to monitor customer satisfaction
* Challenge and drive the performance of the Service department staff
* Manage, coach, and motivate your team to ensure staff satisfaction and potential progression
* Control costs for the department
* Monitor performance against targets and budgets
* Manage the recruitment process as required
* Conduct performance analysis to identify areas for improvement and implement targeted marketing activities
* Review Service KPIs regularly to track performance and identify trends
Candidate requirements:
* Previous experience as a Service Manager or Aftersales Manager with a successful track record
* Strong leadership qualities and ability to represent the Brand and Dealer group effectively
* Demonstrable stable career progression
In return:
* Work in excellent facilities
* Long-term career progression opportunities
* Rewarding package
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