Role Overview
Contract: Permanent • Type: Full Time • Hours: 37.5 per week • Pay: £13.25 per hour
Location: HMRC Regional Centre, 1 Sibbald Walk, Edinburgh, EH8 8FT
We are looking for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located.
Responsibilities
* Maintain a tidy and efficient reception area, providing a professional and courteous service.
* Handle phone calls and emails promptly and professionally.
* Manage documentation, ensuring it is stored in the appropriate location or system.
* Manage queries and messages from visitors, issue visitor and staff passes, and assist with emergency evacuations.
* Maintain attendance registers and ensure smooth daily operations.
* Check and issue visitor and contractor passes, book meeting rooms, and log help‑desk requests with appropriate follow‑up actions.
* Act as an Incident Marshal and raise any health and safety issues as needed.
* Arrange catering and deliver hospitality services as required.
* Support the setup of the Business Events Center for meetings and events.
* Manage shared mailboxes and availability trackers, using CAFM systems such as Maximo.
Qualifications
* Friendly, approachable, and able to remain professional at all times.
* Sound communication and interpersonal skills.
* IT literate with the ability to prioritise workload and meet deadlines.
* Previous experience in a reception or administrative role is desirable.
Benefits
* Flexible benefits scheme, including a virtual GP, salary finance scheme and Choices flexible benefits platform.
* High‑street discounts through MiDeals and a cycle‑to‑work scheme.
* Life cover – the greater of your equivalent annual salary or £10,000.
* Save‑as‑you‑earn scheme.
Equal Opportunities Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments or changes during the recruitment process, please let us know.
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