Location: Chesterfield
Salary: £24,900 per annum
Hours: TBC
Benefits: TBC
We’re looking for a motivated and customer-focused Customer Success Executive to join our clients growing Customer Success team.
In this role, you’ll support customers throughout their journey with our clients’ products and services, helping them achieve their goals while delivering an exceptional experience at every touchpoint.
Your responsibilities will include:
* Supporting the onboarding of new customers to ensure a smooth and positive experience
* Responding to customer enquiries promptly and professionally via email, phone, and chat
* Assisting with customer training sessions and webinars
* Supporting Senior Customer Success Managers with client accounts and value delivery
* Monitoring customer health metrics and escalating issues where appropriate
* Identifying opportunities for upselling or cross-selling based on customer needs
* Maintaining accurate and up-to-date records within CRM systems
* Preparing reports and updates for internal stakeholders
* Working closely with Growth, Project Management, and Support teams to resolve customer challenges
* Building strong relationships with customers and internal teams
* Assisting with documenting processes and capturing customer feedback
What we’re looking for in a candidate:
* Presents themselves in a professional manner and maintains high standards
* Has strong verbal and written communication skills
* Is conscientious, honest, and reliable
* Is committed to continuous learning and self-development
* Can work independently as well as collaboratively within a team
* Is flexible and open to new ways of working
Skills/ Experience Required:
* Excellent communication and interpersonal skills
* Customer service or administration skills is required for this role
* Strong relationship-building ability
* A proactive, problem-solving mindset
* Great organisational skills and attention to detail
* Effective time management and ability to prioritise workload
* Self-motivated and eager to take ownership
* Competent in Microsoft Office, particularly Excel
* Able to handle confidential information with discretion and integrity
To apply please either:
* Call Grace on 0333 99 66 988 between the hours of 8am – 5pm Mon-Fri
* Email your CV to apply@essentialrecruitment.co.uk
This vacancy is being advertised by Essential Recruitment (an employment agency).