Do you thrive on hitting sales targets? Have you successfully led a sales team? Are you looking for your next challenge? If so, read on!
As part of the UK Retail Management team, you need to effectively manage the day-to-day running of the store and people management of the Retail Sales Team.
The Retail Store Manager needs to be an organised and motivated individual with a passion for sales.
You will be accountable for the end-to-end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations work seamlessly.
You will lead a team of ambassadors for Fitshop UK Limited. Ensuring you have the right team structure, you will ensure the team are sufficiently trained in order to provide a first-class Customer experience.
Benefits:
* Uncapped Bonus
* Full training
* 37.5 hour contract
* 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
* Life Insurance
* Employee Assistance Programme
Key Responsibilities
* Meeting and exceeding sales and profitability targets
* Sourcing new business from local area through proactive marketing activities
* Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
* Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
* Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
* Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-in’s)
* Engage, motivate and inspire the team to be the best they can be – support continuous growth and development
* Defining team and store KPIs and hitting all sales and profitability targets
* Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
* Accountable for people management including regular team check-ins, team meetings and payroll
* Accountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking procedures
* Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
* Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
* Owning and improving all consumer review metrics
* Attending and contributing to Retail and Head Office meetings and Management Conferences
Who you will work with:
Liaising with colleagues in other departments to ensure first-class customer service, including the Customer Care and Sales team. Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues. Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.
You will need:
* To be calm, confident and enthusiastic
* Be a dynamic, influential and motivational retail leader
* Confident communication skills, both written and verbal
* Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
* To be self-motivated and able to use own initiative
* Experience in developing and improving processes
* The ability to improve performance through coaching and/or mentoring
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
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