Social network you want to login/join with:
Customer Service Technician, Newcastle-upon-Tyne, Tyne and Wear
Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description:
Carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful, and workmanlike manner, upholding Miller Homes' core values and delivering excellent customer service as the face of Miller Homes Customer Service in the field.
* Ensure the customer service vehicle is properly stocked, clean, and compliant with health & safety statutes and road laws.
* Maintain a smart appearance, wear appropriate footwear and PPE, and ensure they are in good condition.
* Carry ID at all times and show upon request.
* Coordinate with the Central Office Hub for status reports and manage tasks efficiently.
* Obtain signed satisfaction or completion notifications from customers post-task.
* Arrive promptly and inform the line manager of any issues prior to work.
* Perform work diligently and safely following the company's SH&E Management System and company procedures.
* Regularly review Miller Homes Customer Service Manual to ensure compliance.
Key Capabilities Required (Multi Trade Operative / Customer Service Technician):
Skills, Capabilities, and Attributes
* Multi-skilled with knowledge of joinery, labouring, bricklaying, plastering, painting, tiling, understanding drawings, assembly, some M&E knowledge, SH&E proficiency, and awareness of Miller's products and specifications.
* Proficient in PC use.
* Basic understanding of NHBC standards and construction techniques.
* Minimum basic first aid proficiency.
* Scaffold awareness and cherry picker certification (training provided).
* Effective communication skills and a clean, courteous driving record.
Behavioral Attributes
* Represent Miller professionally in the field.
* Handle confrontations tactfully, escalate issues appropriately.
* Build effective relationships with colleagues and clients.
* Work efficiently both individually and as part of a team.
* Provide courteous, exemplary customer service at all times.
#J-18808-Ljbffr