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Customer Booking Advisor - Car Main Dealership (Bath)
We are working with a Car Main Dealership in Bath that is actively looking for a Customer Booking Advisor to join their friendly team.
No automotive experience is necessary. A strong customer service background is essential!
Job Role – Motor Vehicle Customer Service Booking Advisor
Customer Service / Booking Advisor Duties include:
1. Ensuring customers are aware of the service and repair work required for their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on the in-house computer system
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparing and completing invoices
Candidate Requirements:
* Previous experience within customer service is essential
* Enthusiastic and passionate about the motor trade
* Full driving licence
As a Customer Service Booking Advisor, you will ensure the highest standards of courtesy and professionalism when interacting with customers and the public.
My client is looking for someone with strong customer service skills, excellent rapport-building abilities, and confidence in up-selling opportunities.
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