Sales Support Co-Ordinator Location: Crawley Salary: UP TO £27,000 DOE incl. £200 per month Regular Attendance Bonus Hours: Full Time Monday - Friday 8:30am to 5:00pm Our client is looking for an experienced Sales Support Co-Ordinator to join their leading global company. You will play an important role for the business and help bring added value to their customers, ensuring connectivity, high productivity and ease maintenance through their industry leading service. You will be an integral part, reporting to the Sales Administration Manager and providing administrative support from the point of initial customer leads and requests received, to when the products are provided to the customers and payment is received. Key Responsibilities (but not limited to): Issuing requests for information in order to allow Customer Accounts to be set up. Liaising between the sales and accounts team to ensure that the correct customer information has been provided and is up to date. Process Client orders accurately and promptly. Ensure database functions are completed diligently and accurately. Receive and process client’s service requests by phone and online. Record incoming customer enquiries in the business’s CRM system HubSpot and validating these leads before passing them onto the Sales Management team. Understanding Customer requirements and identifying potential machines and parts that may be able to meet their criteria. Ensure that the electronic booking system is up-to-date and accurate at all times. Handle any customer complaints in a professional and polite manner. Develop and maintain effective communication links and good working relationships with staff, clients, and manufacturing team in Switzerland. Assisting with the production of Company Reports and Accounts on a monthly/annual basis. Requirements: A degree level of education is preferred, but not essential; applicants with previous experience in a similar role and proven competency with working using computer databases will be given equal consideration to those with academic backgrounds during the selection process. Benefits: Employee Discount NEST Pension Holiday: 20 days annual leave per year (excluding public holidays) for the first year, rising to 22 days in the second year, 23 days in the third year, 24 days in the fourth year and reaching 25 days per year for the 5th and subsequent years