Senior Application Support Engineer (L3)
Location: Edinburgh, Scotland, United Kingdom
Department / Team: Asset Management Tribe
Reports to: Application Delivery Manager
About Aberdeen
At Aberdeen we empower our clients to plan, save and invest for their futures. Our businesses – Interactive Investor (ii), Investments and Adviser – focus on meeting evolving client needs and giving them confidence to achieve their goals.
In Investments Technology, our Asset Management Tribe supports the products and processes used by our asset management business. The tribe comprises several squads responsible for developing, maintaining and supporting a critical suite of applications and technologies.
About the Role
Career Level: 3 (Senior)
We are seeking an experienced Senior Application Support Engineer to join our Asset Management Technology team. The role focuses on supporting and enhancing our investment application systems – critical components of our investment business – including real‑time trading and multi‑slot investment batch applications. Support operates across APAC, EMEA and AMRS.
Key Responsibilities
* Lead support and maintenance of multi‑slot batch and applications across global regions, ensuring stability, performance and availability.
* Drive incident and problem management, leading recovery efforts across time zones and performing root cause analysis, debugging failures, applying fixes and participating in post‑incident reviews.
* Act as a technical escalation point for complex application issues, providing guidance and mentoring to junior support engineers.
* Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.
* Collaborate with service partners to maintain robust service levels.
* Work with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events.
* Support scheduled release and deployment activities, including validation, rollback planning and post‑deployment monitoring.
* Evaluate infrastructure, system and third‑party changes for service impact to supported application services.
* Champion best practices in application monitoring and proactive issue detection.
* Produce and maintain technical documentation to support production services.
* Identify opportunities for automation and continuous improvement to enhance support efficiency and reduce manual effort.
About the Candidate
* Years of experience in senior application support and maintenance, leading a team of support engineers.
* Proficiency in SQL for data querying, processing and performance tuning.
* Familiarity with Financial Services, preferably trading and ensuring compliance.
* Experience with data warehousing, ELT/ETL processes and data modelling.
* Experience using scheduling tools and supporting applications running on Windows.
* Proactive mindset focused on service and customer impact.
* Consistent performance in time‑sensitive and complex scenarios.
* Strong analytical and problem‑solving skills.
* Ability to support team members, share knowledge and foster a collaborative culture.
* Excellent communication and collaboration abilities.
* Independently works within cross‑functional teams using agile development.
Desirable Skills
* Exposure to DevOps practices and tools (CI/CD, automation).
* Familiarity with Microsoft Azure and Microsoft Fabric.
* Knowledge of Cloud‑native development: Azure, Snowflake, ADF, DBT for modular SQL development.
* Experience with Autosys scheduling, Ab Initio for ETL and batch processing, and Markit EDM.
* Knowledge of MQ (IBM MQ, ACE) for message‑based integrations.
Our Benefits
We offer more than a good salary. Benefits include 40 days annual leave, 16% employer pension contribution, discretionary performance‑based bonus, private healthcare and flexible benefits such as gym discounts, season ticket loans, and access to an employee discount site.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industry: Software Development
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