Why Airbox? You’re more likely to love your work when that work has a purpose, when it’s meaningful and when it’s protecting lives. At Airbox Systems, it will. We are driven by passion and great people who share our enthusiasm for trying to make the world a better place. Our team includes individuals with backgrounds in military, aviation, and law enforcement, bringing frontline insights to enable cutting-edge concepts for improving the service we deliver.
At Airbox, our values provide behavioral guidance and a cohesive vision for our organisation. Our beliefs and values define who we are and guide our decisions with stakeholders and customers. We seek people who embody Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight.
What this role is about
As Business Information/Data Analyst, you will enable data-driven decision-making across Airbox. Reporting to the COO and collaborating with leadership, product, and operational teams, you will gather, analyse, and interpret data to provide actionable insights. This role suits someone who turns complex data into clear, meaningful stories that drive strategic and operational improvements in a fast-moving SaaS environment.
What you’ll do
Data Insight & Analysis
* Collect, clean, and analyse data from multiple sources (CRM, financial systems, product usage, support tickets, etc.).
* Develop dashboards and reports that track business performance against key metrics.
* Translate complex datasets into clear visualisations and concise narratives for stakeholders.
* Identify trends, anomalies, and opportunities for operational and commercial improvements.
Business Performance Monitoring
* Track and analyse core SaaS metrics (MRR/ARR, churn, net retention, CAC, LTV, product adoption, etc.).
* Partner with finance, product, sales, and operations to ensure performance metrics are accurate, timely, and actionable.
* Support business planning, forecasting, and scenario modelling with reliable data inputs.
Customer & Product Intelligence
* Analyse customer behaviour, product usage, and feedback to identify opportunities for retention, upsell, and engagement.
* Provide data-driven insights to shape product roadmaps, pricing models, and go-to-market strategies.
* Collaborate with Customer Success to monitor and improve customer experience using data.
Process & System Optimisation
* Work with technical teams to improve data quality and integrity across systems.
* Recommend and help implement data automation to reduce manual reporting.
* Establish and maintain robust documentation of data sources, definitions, and processes.
Compliance, Governance & Security
* Ensure compliance with data governance and privacy requirements.
* Maintain secure handling and storage of sensitive data.
* Promote data literacy and best practices across the organisation.
What we’re looking for in our ideal candidate
* Proven experience as a Data Analyst, Business Intelligence Analyst, or similar role, ideally within a SaaS or technology business.
* Strong SQL skills and experience with BI tools (e.g., Power BI, Tableau, Looker, or similar).
* Comfortable working with large, complex datasets from multiple systems.
* Solid understanding of SaaS metrics and business models.
* Exceptional analytical skills with a detail-oriented and methodical approach.
* Ability to clearly communicate insights to both technical and non-technical audiences.
* Experience in data visualisation, storytelling, and dashboard creation.
* Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
* UK work eligibility and ability to pass NPPV3 clearance (last 3 years living in the UK).
What we offer
* The chance to work with a passionate team striving toward a meaningful goal.
* A dynamic, flexible, and fun scale-up environment with highly talented colleagues.
* 26 days holiday per year, plus public holidays.
* Private medical cover with Bupa, plus a Wellbeing Allowance each year.
* Pension scheme with up to 6% matching contribution.
* Up to 20 Nomad Working Days per annum.
* Personal Development budget.
* Electric Car Scheme.
* Flexible & hybrid working: core hours 9am-5pm with flex between 7am-7pm and two mandatory Townhall days per year.
Flexible & Hybrid Working: Freedom to work in a way that suits you, whether in the office or remotely. When you visit the office, you’ll find spaces designed to support collaboration and our values.
All colleagues have core hours but flexibility to fit personal commitments and priorities. If you’re excited about the role but don’t meet 100% of the requirements, we’d still love to hear from you.
Connect with us: Interested in the role or Airbox in general? We’d love to hear from you. We encourage you to connect with us here; we’d be excited to see if your unique skill set and experience could be a match for future roles.
A note for Recruitment Agencies: Agencies, unsolicited CVs will not be reviewed. We will only accept CV submissions for roles briefed to you by us. Please don’t pull the attention of our Support team from our customers.
If you would be interested in working with us – please send a message to hr@airboxsystems.com. We will reach out if we need additional support.
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