Salary 32k plus a car and private healthcare Location - Slough My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader in Sales Support, Retailer services and Credit control. About the Role: Are you a confident leader with a passion for delivering exceptional customer service and driving performance? We are looking for a dynamic Team Leader to join our Retailer Services, Credit Control and Sales Support function. In this pivotal role, you’ll lead a team of specialists dedicated to supporting our retailer network and customers, ensuring timely and accurate service with a particular focus on finance-related transactions. Your leadership will directly contribute to a high-performance culture that delivers market-leading service, supports business growth, and continually improves processes. Key Responsibilities: Lead, coach, and develop a team of Retailer Services, Credit Control and Sales Support Specialists. Motivate the team to meet and exceed departmental targets through regular one-to-ones and performance reviews. Foster a customer-centric culture and drive continuous service improvement. Act as the escalation point for unresolved queries from customers, retailers, or brokers. Collaborate across teams to resolve issues, share best practices, and eliminate inefficiencies. Ensure all operations are compliant with regulatory and internal policies. Monitor the quality of customer interactions and deliver performance reporting to management. What We’re Looking For: A minimum of 12 months’ experience managing a team. Experience in a Financial Services Contact Centre environment is essential. A natural problem-solver with excellent communication and coaching skills. Strong attention to detail, time management, and the ability to prioritise. A hands-on approach to leadership with the confidence to make decisions. For more information please contact Vicky.