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Customer Retention Specialist, Addlestone
Client: Brambles
Location: Addlestone, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: c21fe6343789
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Position Purpose
* To drive customer retention through marketing activities in support of the CHEP Europe Pallets business objectives.
* To create marketing content that articulates the business value proposition to retain & grow with the European Strategic Partnership accounts.
Key Responsibilities
* Create marketing content to deliver targeted & measurable campaigns that deliver on the EU Retention strategy, working with agencies where needed.
* Apply Account Based Marketing principles as needed on European Strategic Partnerships and support with executive content for C-suite customer meetings.
* Support contract renewal, primarily for EKA, European Strategic Partnerships tender & Top to Top including content creation.
* Create connections with customers to gain referrals and renewals, collaborate with sales and marketing teams to ensure consistent messaging, and gather customer feedback to inform campaigns & strategy.
* Serve as brand champion, ensuring marketing programs and activities are executed with brand compliance and coordinated with global initiatives.
* Align with internal stakeholders and leverage customer interactions for content ideas, staying aware of industry trends to develop original content that articulates the EU business value proposition.
* Administer budgets and coordinate with suppliers.
* Participate in European or global retention or customer experience projects as required.
* Report regularly on progress with clear metrics for all activities.
* Maintain workflows using Monday.com with accurate timelines and dependencies.
* Ensure all work aligns with team and business goals and communicate this to the wider business.
* Manage unplanned requests and drive planned content related to brand and contract negotiations.
* Identify operational efficiencies, foster collaboration, and drive continuous improvement in support and relationships.
Skills / Experience
* Experience in planning and executing B2B marketing strategies and programs.
* Proficiency with Microsoft Office packages (PowerPoint, Excel, Word, etc.).
* Excellent interpersonal skills, cultural awareness, and savvy.
* Customer focus and stakeholder engagement skills.
* Experience in marketing content creation.
* Supporting retention initiatives across Europe.
Preferred Education
Degree or equivalent.
Preferred Level of Work Experience
3-5 years.
Remote Type
Fully Remote.
Additional Information
We are an Equal Opportunity Employer, committed to a diverse workforce where everyone is treated fairly and with respect. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
Beware of fraudulent job offers. Brambles and CHEP do not conduct interviews via online chat or request money. Contact us if you have questions about job legitimacy.
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