Job Description
Location: Swansea - Work Arrangement: Hybrid (3 days in the office, 2 days from home)
About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role - Total Loss Handler
In the modern world the true test of an insurer is at claims stage and no more than when a vehicle cannot be repaired.
Our total loss team specialise in providing good outcomes and fair valuations for a wide range of vehicles and equipment, ensuring that our customer journey is as seamless as possible and that our customers are put back in a position they were prior to any incident taking place. They do this by applying a detailed philosophy which aligns with the recommendations outlined by our governing bodies.
The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.
The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.
Become part of a team that thrives on diverse perspectives, mutual respect, and shared success. Together, we're not just redefining the industry—we're building a future where everyone belongs.