Technncal SatCom Support Engineer (MoD) - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical SatCom Support Engineer (MoD) to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments. Key Responsibilities: Act as the primary point of contact for the UK Government CSCS contract support case Coordinate internal resolver groups to ensure timely ticket progression and closure Provide service status updates and technical briefings to internal leaders and MoD representatives Plan and oversee service visits, including spares, equipment tracking, and documentation Manage smooth handovers and minor project delivery activities Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight) Identify recurring issues and implement process/service improvements Deliver onboarding and training for 1st/2nd line support teams Support documentation standards, rollout activities, and obsolescence planning Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations Must-Haves: Eligible to hold DV (Developed Vetting) Security Clearance Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling) Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment Confident communicator able to work directly with senior MoD and government personnel Proactive, organised, and resilient under pressure Competent in standard office systems and ticketing tools Willingness to travel when required Nice to Haves: ITIL certification or understanding of ITIL service processes Experience with obsolescence planning, spares management, or project coordination Royal Navy CIS background desirable. Background in Royal Navy communications systems, maritime SatCom, or similar defence SatCom environments is advantageous. Application Notes Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility) Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply. Contact: Elvis Eckardt