Location:London
About MomentumITSMA
Momentum ITSMA enablesambitious companies to achieve marketbeating performance by winninggrowing and retaining the most valuable client relationships. Joinus in a dynamic work environment and be part of deliveringmarketbeating success.
About ClientPractices
Our consulting teams area vital part of Momentum ITSMAs success. These teams are at theforefront of our client relationships leading interactions anddeveloping a deep understanding of our client needs and theirbusiness environment driving engagement and recommending andshaping innovative projects.
Aboutthe role
The Consultant role atMomentum ITSMA is pivotal. As the principal delivery mechanism theyplay a fundamental role across our client practices operating asthe conduit and connector of our expertise into our clients. Withaccountabilities ranging from ensuring consistent highqualitystandards and fostering enduring client relationships to deliveringefficient outcomes within agile timelines the Consultant epitomisesour mission of driving marketbeating growth.
KeyAccountabilities:
* Ensuringa consistent and highquality standard of delivery by closelymonitoring project processes leading to enhanced pipelinedevelopment and developing longterm relationships withclients.
* Achieving efficient highqualityoutcomes for all assigned projects by leveraging best practices androbust project management skills within agreed timeframes andbudget.
* Achieving consistent clientsatisfaction across all projects delivered by maintaining opencommunication channels seeking regular feedback and beingresponsive to client needs.
* Providingcomprehensive accurate and timely reporting for all ongoingprojects ensuring stakeholders are kept informed of progress andany potential roadblocks.
* Establishing andupholding deep specialist knowledge about the client their businesslandscape and specific accountbased methodologies positioningoneself as a trusted advisor in thedomain.
KeyResponsibilities:
* Identifyingpotential opportunities during client interactions by stayingupdated with industry trends and verifying these insights withpractice colleagues for alignment andfeasibility.
* Actively liaising with teamresources Shared Services and Subject Matter Experts (SMEs) forinputs or support in client projects ensuring a collaborativeapproach to problemsolving andinnovation.
* Consistently impressing clientswith deep expertise forwardthinking perspectives and regularproactive engagement beyond standard delivery solidifying ourconsultancys value proposition.
* Striving forpositive client satisfaction feedback by delivering beyondexpectations and actively seeking permissions for case studiesrelated to assigned projects highlighting success stories andlearnings.
* Producing detailed reportingthroughout the lifespan of assigned projects utilising advancedtracking tools and regularly updating stakeholders on the projectsstatus.
* Collaborating to share knowledgelearnings and experiences within the practice and the broaderConsulting function organising periodic knowledgesharing sessionsand contributing to internal knowledgebank.
Skills andcompetencies:
Technicalskills
* Proposaldevelopment: drafting high impact proposals demonstrating acomprehensive understanding of the integrated service offering andshowcasing consulting skills and thoughtleadership
* Project management: owning theendtoend delivery of client projects ensuring they are within scopeand estimate utilising approved templates and frameworks
* Detailed reporting: Accurately represent allproject work in consultancy business systems and reporting linesensuring transparency and timely communication regarding any issuesor barriers
Leadershipskills
* Growthcultivation: contributing actively to create and maintain a cultureof delivery excellence ensuring the growth potential across thepractice is consistently realised
* Extremeownership: Accepting responsibility for both successes and failuresfostering a culture of accountability and clear communication withthe team and with clients
* Knowledge sharing andmentoring: Sharing expertise and knowledge generously aiding in theprofessional growth of colleagues and the continual enhancement ofconsultancy practicestandards
ClientManagement
* Clientrelationships: Being a consistent consultative voice in all clientinteractions ensuring the timely and effective delivery ofconsulting work enhancing client valueperception
* Feedback integration: Actively seekand value feedback from clients ensuring their voices are heard andtheir needs met contributing to lasting valuablerelationships
* Understanding client business:Develop a growing intimate understanding of the client and theirbusiness environment tailoring approaches and solutions to theirunique needs andobjectives
Consultativeand StrategicThinking
* Proactiveproblem identification and solution: Proactively identifyingchallenges and initiating strategies to overcome them ensuringcontinuous improvement and achievement ofobjectives
* Risk analysis and decision making:Analysing and assessing risks and rewards thoroughly makinginformed decisions in pursuit of valuable business opportunitiesand client satisfaction
* Innovation andcreativity: Fostering an environment where innovative ideas aregenerated and valued ensuring the consultancy stays ahead in theindustry offering cuttingedgesolutions
Salary
30000to 50000
Perks andBenefits
Annual leave: 25 daysplus Public Holidays
3 bonus days off forendofyear shutdown (25 Dec to 1 January)
Companybonus scheme
Healthcare plan
Personal training budget
Fully accredited ABMcertification
Sabbatical leaveoptions
Pimp my home officebudget
Enhanced parentalleave
Enhanced sick leave
Hybrid working and flexible working policy
Ourvery own Culture Club regular social and wellbeingevents
Dedicated ESGcommittee
For further information please visitour website