Join to apply for the Customer Happiness Associate role at SimplyCook
Join to apply for the Customer Happiness Associate role at SimplyCook
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Customer Happiness Associate (Part time / 3 month FTC)
The secret ingredient? You
As a Customer Happiness Associate, your primary focus will be to provide exceptional support to our customers by resolving their queries, primarily via email, in a way that delights with every interaction. Reporting to the Customer Happiness Team Lead, you will play a vital role in driving customer retention and happiness through thoughtful and effective communication. Additionally, you will serve as the voice of our customers, sharing their feedback and insights with other teams to ensure a seamless and outstanding customer experience.
Starting date: 1st July 2025
End date: 30th September 2025
20hs/week
Your mission
* Respond promptly and professionally to a high volume of customer inquiries across email, live chat, and various social media platforms.
* Communicate with empathy and clarity to maintain and achieve excellent customer satisfaction scores.
* Use SimplyCook’s customer service software, Dixa, to handle and resolve customer inquiries effectively.
* Achieving daily email response targets and meeting personal & team KPIs.
* Analyse and evaluate information to accurately report technical issues and bugs to your Team Lead.
* Continuously update and expand your knowledge of our products and services.
* Have a basic understanding of food safety and quality and be able to respond and escalate queries where required.
* Demonstrate flexibility and a collaborative attitude to assist other business departments as workload and priorities require.
Your profile
* Exceptional written and verbal communication skills.
* Excellent attention to detail.
* Previous customer service experience is preferred but not essential.
* Proficient in time management, organisation, and prioritisation.
* Excellent problem-solving abilities.
* A collaborative team player with a great sense of humour - an absolute must for us!
Why SimplyCook?
* A competitive package that rewards your skills and dedication.
* Join an award-winning startup backed by the largest food and beverage company globally.
* Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service
* Industries
Food and Beverage Services
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