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Are you a people-first problem solver with a passion for driving customer success in the SaaS space? We're looking for an experienced Customer Success Manager to join our fast-growing tech company in central Manchester.
You'll play a key role in building long-term relationships with our customers, ensuring they get maximum value from our solutions while helping us grow through retention, upsell, and advocacy.
* Competitive base salary + a market-leading discretionary bonus
* 30 days holiday (including flexible bank holidays), increasing to 32 after 1 year
* Progressive parental leave policies
* Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection
What you’ll be doing:
* Own and manage a portfolio of B2B SaaS clients, acting as their main point of contact post-sale
* Drive product adoption, engagement, and satisfaction through onboarding, training, and regular touchpoints
* Identify opportunities for expansion and upsell while reducing churn
* Collaborate cross-functionally with Sales, Product, and Support to represent the voice of the customer
* Monitor customer health and proactively address potential issues
* Contribute to the development of customer success processes, playbooks, and best practices
What we’re looking for:
* Proven experience in a Customer Success or Account Management role within a SaaS environment
* Strong communication, relationship-building, and problem-solving skills
* Commercial mindset with experience identifying upsell opportunities
* Ability to juggle multiple clients, priorities, and timelines in a fast-paced environment
* Familiarity with CRM systems and customer success tools (e.g. HubSpot, Salesforce, Gainsight, etc.)
* A proactive, self-motivated attitude with a genuine desire to help customers succeed
This is an urgent role, if you match the skill set, please email your CV to [emailprotected] or call me on 0161 840 1025
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