Job Duration - Full-time 32 hrs pw, working 4 days out of 7 (including weekends) on a rota basis.
With 33 sumptuous bedrooms and suites, the four-red-star Montagu Arms Hotel is located in the beautiful village of Beaulieu, surrounded by the glorious scenery of the New Forest. The Terrace Restaurant offers guests fine dining cuisine with a seasonal menu inspired and driven by the superb natural larder of the New Forest, and includes spectacular produce straight from the restaurant's organic kitchen garden.
The restaurant is renowned for its food philosophy, utilising the best, seasonal, local produce to deliver expertly crafted dishes. Monty's Inn is a family pub and bar linked to the hotel, offering traditional country fare in a relaxed and warm atmosphere alongside excellent wines and local ales. Our employees benefit from a close teamwork environment, reward schemes and opportunities for personal development.
Company benefits include:
* Service Charge tips
* Paid day off on your birthday
* Training and Development opportunities
* Friends and Family discounts in our Hotels, Spa, and Restaurants across Group
* Staff Referral Bonus
* Employee Assistance Programme through Hospitality Action
* Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
* Pension; eligible team members benefit from a NEST pension scheme
We are now seeking an exceptionally polite and courteous receptionist to join our small Front of House team. You will provide a warm welcome and a prompt and efficient service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes and active collaboration with other departments. Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect.
Our ideal candidate will:
* Have a friendly, engaging personality
* Possess excellent communication skills
* Be highly organised with a keen eye for detail
* Have high levels of personal presentation
* Have a real passion for customer service and a focus on the guest experience
* Be flexible and committed to working in a team environment
* Demonstrate ability to adapt to changing situations
* Good understanding of the English language
* Have experience of working in a similar establishment or role
* Have experience of reception systems such as Opera/Fidelio (preferable)
Transport is an advantage to reach the picturesque village of Beaulieu. The hotel is situated 6 miles from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.
Job Type: Full-time
Pay: £20,317.44 per year
Benefits:
* Employee discount
* Referral programme
Experience:
* Customer service/Reception: 1 year (required)
Language:
* English (preferred)
Work Location: In person