Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long‑term multi‑modal transport strategy for the West of Scotland.
Having upgraded our Subway stations and introduced a new fleet as part of our Subway Modernisation Project, our next major milestone will be transitioning operations to our new state of the art Operational Control Centre.
As well as an excellent remuneration package, giving potential earnings of £47K to £51K gross inclusive of shift allowance, SPT offers a great career average pension scheme, free Subway travel and subsidised bus or rail travel to and from work.
About The Role
The Operational Control Centre (OCC) Supervisor is responsible for ensuring a safe, efficient and customer‑focused operation of the subway by supervising the OCC team on a shift basis. They will be responsible for ensuring shift coverage across all OCC functions and creating a collaborative, positive, supportive environment to ensure performance and service level targets are achieved. They will perform immediate and tactical actions, co‑ordinate and communicate with other departments and external agencies to manage and minimise the impact of emergencies and incidents. The OCC Supervisor will support the OCC team with the delivery of new systems embedded within the subway modernisation project and take a proactive role in the provision of the Subway service.
About You
The ideal candidate will have a working knowledge of risk assessment and incident management and a good understanding of customer service principles. An in‑depth understanding of train operating principles and railway Rules, Regulations and Emergency Procedures are desirable. An understanding of the safety‑critical requirements of a light railway system and multiple rail control software are also desirable. Experience of working at a supervisory or direct line management level and within an Operational Control Centre liaising with senior staff. You will have experience of working in a pressurised and reactive environment. You will have strong problem‑solving, organisational and planning skills alongside strong communication skills, both written and verbal. You will be a highly motivated individual and contribute positively to improve ways of working and embrace evolving changes and technologies.
You will be educated to standard grade level in English, Maths and Arithmetic or equivalent. A transport industry professional qualification is desirable.
Full‑time hours will be 35 hours per week working a maximum 5/7 shift pattern. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.
You will be based at the Operational Control Centre, Robert Street, Glasgow.
Please note, this position falls into the high‑risk category under the Alcohol and Drugs policy and therefore is subject to for‑cause testing procedures.
What We Can Offer You…
* SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
* 33 days Annual and Public Holiday Entitlement
* Membership of the Local Government Pension Scheme
* Group Life Assurance Cover
* Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free, plus one for a member of your household
* Discounted Season Rail Tickets - maximum of £645 towards the cost of an annual rail or bus ticket
* Flexible working options
* Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
How to Apply?
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Sunday 22 March 2026.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such as a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions, please email quoting the above reference.
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