Department: Noise-Induced Hearing Loss (NIHL)
Location: Blackburn (Officed Based)
Job Type: Full-time
Working Hours: Monday to Friday, 09:00 – 17:30
Salary: £26,000 – £29,000 per year (dependent on experience)
Additional Pay: Bonus scheme
Benefits: On-site parking
About Us
At Greenbank Lawyers, we are dedicated to providing exceptional legal services and achieving the best possible outcomes for our clients.
Our team values professionalism, collaboration, and respect — ensuring every client receives attentive and effective representation.
As our firm continues to grow, we are looking for motivated and experienced individuals who want to develop their careers within a supportive and progressive environment.
Role Overview
We are recruiting two File Handlers to join our established Noise-Induced Hearing Loss (NIHL) Department.
The successful candidates will manage their own caseloads, liaise directly with clients and insurers, and provide regular updates to management. This position offers an excellent opportunity for individuals with experience in file handling and a strong understanding of NIHL claims to progress within a well-structured and growing department.
Key Responsibilities
* Manage a personal caseload of Noise-Induced Hearing Loss (NIHL) files from instruction through to settlement.
* Liaise with clients, insurers, and other parties in a professional and timely manner.
* Prepare letters of claim and instruct medical experts as required.
* Review medical records and complete all pre-issue tasks efficiently.
* Ensure files are progressed in line with firm procedures and service standards.
* Maintain accurate records and high levels of client care.
* Report on case progress to management as required.
* Ensure all cases are handled within 10 days AOD (Acknowledgement of Disclosure) timeframe.
Skills and Experience
Essential:
* Minimum 12 months’ experience as a File Handler (preferably within NIHL or Industrial Disease).
* Previous experience or strong interest in Law and File Handling.
* Excellent organisational skills with the ability to plan, prioritise, and manage workload effectively.
* Strong communication and listening skills.
* High attention to detail and ability to follow instructions accurately.
* Competent in using Microsoft Word, Excel, and Proclaim case management system.
* Understanding of standard IT packages.
* Ability to work both independently and collaboratively as part of a team.
Candidate Requirements
* Must be able to commute to or relocate to Blackburn prior to starting work.
* Must have the legal right to work in the United Kingdom.
* Education level open; legal or administrative experience advantageous.
Our Commitment
At Greenbank Lawyers, we are committed to supporting your professional development and helping you achieve your career goals.
We value dedication, reliability, and integrity, offering genuine opportunities for progression within a growing and respected law firm.