Please Note: This role will require you to work at both Lowestoft & Great Yarmouth Branch If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you. About the Role As a Customer Service Advisor, youll: Build meaningful relationships with our members and help them find the right products and services to support their goals whether thats saving for a special trip, buying a first home, or planning for the future. Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts. Focus on doing whats right for our memberswithout the pressure of sales targets. Each YBS branch has its own unique character and strengths, making every location a special place to work. Heres what the hiring manager says about our Lowestoft Branch. Lowestoft is a small branch in a seaside town with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers needs and requirements through multiple channels, including face to face, on line and over the telephone. There is a large variation of daily task from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service. As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to. There will be opportunities to be able to both engage and work in other branches, and there will be a requirement to work between Lowestoft and Great Yarmouth, as well as with others outside of your branch team who are also on boarding, as well as the wider business. About You You dont need a background in financial services or years of customer service experience. What matters most is your mindset and values. Were looking for someone who: Is motivated to go the extra mile for colleagues and members, contributing to shared goals. Thrives in dynamic environments and embraces change with curiosity and positivity. Values diversity and understands the importance of different perspectives, experiences, and skills. Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone. Builds strong, respectful relationships with members and teammates. Has a growth mindset and is eager to learn through our training and development opportunities. Is confident using digital tools and open to learning new technologies. Is committed to personal development and staying future-ready. About Our Benefits Everyones different. Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at. Such as Our pension scheme (where you can get up to 11% from us) On target bonus of 7% (with the opportunity to earn up to a maximum 15%) Access to brilliant health benefits Life assurance at 6 times your salary 25 days holiday (and the option to buy more) Cycle to work or an interest-free loan for an annual ticket Wellbeing resources and tools Retail and Leisure discounts