Service and Calibration Manager
Company Overview:
For over 75 years, WIKA has been a renowned partner and competent specialist for any task in the field of measurement technology. With steadily growing efficiency, innovative technologies are applied when developing new products and system solutions. The reliability of the products and the readiness to face all challenges of the market have been the key factors for WIKA achieving a leading position in the global market.
Within the WIKA Group, currently 11,200 employees are dedicated to maintain and improve technology in pressure, temperature, force and level measurement, and also in the fields of flow measurement, calibration and SF6 gas solutions.
Since joining the WIKA Group in 2011, DH-Budenberg in Irlam has strengthened our global leadership in pressure calibration services.
Your activities
* Oversee pressure and temperature calibration services, including accredited calibrations, by recruiting, training, and managing service teams to ensure they have the skills and resources to meet customer requirements.
* To manage, calibrate and keep records for the company’s internal production pressure and mass standards to a level appropriate to their application.
* Write procedures and uncertainty budgets for calibration work.
* To oversee the day-to-day operations of the service department, ensuring services are delivered efficiently and effectively.
* Evaluating results including making decisions on repeating calibrations, accepting results, checking and signing certificates of calibration (Approved Signatory status).
* To provide day-to-day technical support to the UK external sales efforts as well as the WIKA worldwide subsidiary companies.
* Build and maintain strong relationships with customers, addressing concerns, resolving issues, and ensuring customer satisfaction.
* Support sales with quotations and contract review.
* Communicate with various stakeholders, including customers, team members, and senior management, providing updates on performance and identifying areas for improvement.
* Be proactive and actively contribute to strategic decisions such as budget planning for your department, investments and production improvements ensuring resources are used effectively.
* Update any work instructions relevant to your department in accordance with WIKA guidelines.
* Build and maintain strong relationships with customers, addressing concerns, resolving issues, and ensuring customer satisfaction.
* Carry out Cover activities in other departments to ensure Company outputs are achieved, along with other duties deemed necessary as defined by business needs or your manager.
* Ensure the service department operates within legal and company guidelines, including data protection and safety regulations.
* Managing special projects as and when required.
Your profile
* Degree or equivalent experience in Engineering, Metrology, Physics, or a related technical field.
* Proven experience in calibration services, particularly in pressure and temperature.
* Strong understanding of UKAS accreditation and ISO/IEC 17025 standards.
* Experience managing a technical team, including recruitment, training, and performance management.
* Familiarity with uncertainty budgets, calibration procedures, and technical documentation
What we offer:
* Competitive salary
* Pension scheme
* Cycle to work scheme
* Flexible working hours and hybrid working*
* 25 days holiday plus bank holidays
* Focused training and career development planning with opportunities to progress
* Free on-site parking
* Employee Referral Scheme
* Please note: The availability of hybrid working arrangements may vary depending on the specific role and its requirements.*
Service and Calibration Manager