Title: Student Success Cooordinator
Agency: Virginia Peninsula Community College
Location: Hampton - 650
FLSA: Nonexempt
Hiring Range: $55,000 to $65,000
Full Time or Part Time: Full Time
Job Description:
Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The Student Success Coordinator serves as a central resource within the department of Retention & Student Success at Virginia Peninsula Community College (VPCC), supporting student persistence, academic achievement, holistic development, and credential completion. This role is responsible for responding to faculty and staff alerts, meeting individually with students to provide academic coaching, and implementing targeted interventions that promote retention, progression, and completion. The position will work directly with students who are not progressing to completion and develop strategies for proactive support. The coordinator supervises GPS Coaches and collaborates with campus stakeholders to implement initiatives that enhance student engagement and advance student pathways from enrollment to credential completion.
- This position is designated as a Campus Security Authority. All employees are responsible employees and mandatory reporters.
- Availability to work occasional evenings and weekends.
Minimum Qualifications:
Knowledge:
• Principles and practices of program planning and implementation
• College student development theory and the higher education environment.
• Family Educational Rights and Privacy Act (FERPA)
Skills:
• Strong verbal and written communication skills to interact with students, faculty, and staff.
• Empathy and the ability to build trust and rapport with a myriad of campus stakeholders
• Excellent organizational, analytical, and planning skills
• Participate as a team member and adjust to change with a positive attitude.
• Must have strong customer service skills.
• Supervisory and team leadership skills.
Ability to:
• Work evenings, nights, and weekends.
• Work at all VPCC campus locations.
• Communicate effectively in a professional, tactful, and courteous manner with students, employees, faculty, and the public.
• Provide analytical data and statistics for planning purposes and submit planning suggestions as appropriate and/or required.
• Manage multiple tasks and prioritize effectively.
• Work independently or in a team environment.
• Carry out work objectives in an organized, efficient, and timely manner without immediate supervision.
• Perform detailed and complex specialized technical, programmatic, and administrative support duties involving the use of independent judgment and personnel initiative with speed and accuracy.
• Handle confidential information judiciously
• Engage and motivate diverse student populations
• Develop and implement targeted interventions.
Required:
• Multiple years of experience in higher education, academic affairs, student services, or retention programs.
• Experience managing staff and overseeing operations.
• Experience working with the public in stressful situations
• Demonstrated experience in planning, evaluating, and analyzing events to ensure successful execution and continuous improvement.
• Experience in filing and office software applications.
• Proficient in student information systems.
Additional Considerations:
Additional ConsiderationsExperience working in an office setting.