Overview
Join to apply for the Veterinary Receptionist role at Medivet.
Calling all animal lovers! This is an opportunity to make a real difference to every pet and every client. You’ll be the first face to greet clients, look after the reception area, manage payments, process repeat prescription requests and handle appointments.
40 hours a week and some weekends and bank holidays based at the Hendon practice.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you.
Key Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person.
* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other. We aim to make a positive difference through every interaction.
In This Role You Will
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greet clients on arrival, and update records.
* Process any repeat prescription order requests.
* Advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
* Excellent client facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and manage own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there.
Being part of Medivet means being part of a forward-thinking and caring environment with the best equipment and treatment options, and the best treatment for you as a valued member of the team. This is a place for talented people who want to stand out in their field and whose compassion for animals goes beyond their job.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industries
* Veterinary Services
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