Operations Manager
Small independent hospitality group with plans to grow
up to £65,000 (salary and guaranteed tronc) and leadership bonus
London | start date ASAP
We are recruiting an Operations Manager for one of London's most exciting independent hospitality groups – known for their balance of product excellence, innovation, and a culture that puts people first.
With existing business already thriving across several locations, a new opening set to launch early 2026, and future openings planned through 2027, 2028 and beyond London, this is a unique opportunity to join a team with genuine ambition, investment and heart.
Everything is now teed up in terms of team, standards, and a new pipeline – all that's missing is the right Operations Manager to drive growth and support the development of their GMs.
What you will do:
* Directly manage a team of General Managers and the wider Ops team
* Champion a people-first culture – development, retention and training are at the core
* Ensure commercial control: accurate forecasting, payroll, financial behaviours and real-world application
* Maintain operational consistency across multiple sites while nurturing individuality and creativity
* Partner closely with founders – combining passion, vision, creativity and practical know-how
* Play an active role in site life, ensuring quality, standards and guest experience are always at their best
* Balance strategy with presence: Monday leadership meetings, bi-weekly with founders, ops reviews, forecasting and business planning
What we are looking for:
* A genuine love for hospitality, people, and creating exceptional customer experiences
* Proven multi-site operations experience in hospitality
* Independent concept and brand background essential
* Clear leadership skills – inspiring, motivating and developing high-performing teams
* A strong grasp of financial controls and commercial levers
* Comfortable working closely with passionate, founder-led leadership
* Stakeholder management experience, able to balance autonomy with collaboration
Why join?
This is a chance to help shape one of London's most exciting independent hospitality brands. With growth secured, a strong leadership team and clear vision, this role offers long-term career opportunity, autonomy and the chance to leave your mark on a business built for the future.
If this sounds like you, apply today
Closing date for applications: Friday 24th October 2025
mum's commitment to you
We genuinely value every application we receive.
To ensure a fair and consistent process for all, we're unable to respond to individual messages before the closing date, however, please be assured your application will be reviewed.
All candidates will hear back from us following the closing date, regardless of the outcome.