CUSTOMER SOLUTIONS ENGINEER / 12 MONTH FIXED TERM CONTRACT / HYBRID / LONDON BRIDGE/ £60,000-£65,000 PLUS BENEFITS
At WEX, we don't just process payments—we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility. We hire technical, customer‑obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.
What You’ll Do
* Drive Customer Success and Growth, ensuring technical viability and successful implementation of WEX solutions.
* Work early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process.
* Coordinate across Sales, Relationship Management, Product, and Engineering teams, serving as a trusted technical advisor throughout the customer journey, from discovery through go‑live and beyond.
Benefits
* Highly competitive salary £60,000-£65,000 (dependant on experience)
* Annual company bonus
* 40 hour week Monday to Friday, no evening or weekends
* Hybrid working (2-3 days per week at our London Bridge office)
* Industry Leading pension scheme
* 25 days holiday plus bank holidays – with the opportunity to purchase additional holidays
* Life assurance
* Income protection
* Discounts & perks platform
* Employee wellbeing
How you’ll make an impact
* Consultative Solution Design: partner with Sales/Relationship teams early, conduct deep customer discovery, and design high‑impact, tailored payment solutions.
* Technical Advisory & Requirements Translation: serve as the trusted technical advisor to client development, commercial, and finance teams.
* System Configuration and Build: build and configure the technical solution with excellent attention to detail.
* Integration and Testing: support the customer's integration efforts and debug integration issues with APIs, web services, and virtual card platforms.
* End‑to‑End Project Management: lead and execute technical implementation projects, manage risk, scope, and changes.
Voice of the Customer: capture technical insights and product enhancement opportunities for internal teams.
Experience you’ll bring
* Motivated, agile and technically proficient in a fast‑paced environment.
* Comfortable in a terminal window as well as in boardroom settings, possessing executive presence for technical discussions with C‑Suite stakeholders.
* Previous experience within the EMEA region in a similar customer‑facing role (Technical Delivery Manager, Solutions Engineer, Implementation Consultant) in a global B2B technology or financial services organization.
* Domain Expertise: Minimum of 3 years’ experience in Travel Technology and/or Finance Industries (pay‑outs or issuing experience advantageous).
* Technical Depth: confidence in explaining complex concepts to both technical and non‑technical audiences.
* Troubleshooting Skills: proven ability to troubleshoot, problem‑solve, and think logically through multi‑faceted technical issues.
* Project Management: proven ability to accelerate the selling process and delivery timeline by managing project scope, milestones, and influencing decision‑makers.
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