We're seeking a Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.What You'll Do:
* Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
* Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
* Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
* Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
* Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
* Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.
What We Offer:
* Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
* Comprehensive Training: Full training provided, no prior experience is necessary!
* Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
* Career Growth: Excellent opportunities for career growth and development within our dynamic company.
* On-site Perks: Enjoy free parking, subsidised canteen
Important Details:
* Pay Rate: GBP16.49 per hour
* Location: Witney, OX29 0YL
* Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role)
What We're Looking For:
* Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
* Excellent Communication: Clear and effective communication skills.
* Attention to Detail: Ability to follow procedures and accurately document findings.
* Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
* Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Additional Requirements:
* Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
* 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
* Eligibility: Must be eligible to live and work in the UK.
Ready to Apply?If you're interested in this role and want to contribute to a leading health care company, don't hesitate! Apply today or call and ask for Lottie!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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