Housing Team Leader – Income
Join Woking Borough Council and help shape the future of housing services in our community.
Salary circa £34,147 to £48,059 dependent on experience, plus flexible benefits allowance up to £2,313 per annum and vehicle allowance up to £2,683 per annum.
About the Role
As Housing Team Leader – Income, you will take the lead on rent collection and arrears management across our housing portfolio.
You will:
* Lead, motivate, and develop a team of Income Officers
* Drive effective rent collection and maximise income in a customer-focused way
* Embed a "rent first" culture, promoting early intervention and prevention
* Oversee arrears management processes, ensuring timely, proportionate action
* Manage tenant engagement, maintaining clear and supportive communication
* Work collaboratively with internal teams and external support agencies
* Support service improvements, transformation, and policy development
* Ensure effective use of housing systems, including Mobysoft Rentsense
* Take ownership of legal action where necessary, including attending court
About You
* Experienced in rent collection and arrears management within social housing
* A confident team leader with strong people management skills
* Knowledgeable in relevant housing legislation and best practice
* Proactive, organised, and able to manage competing priorities
* Passionate about delivering a customer-focused service
* Equipped with excellent communication and stakeholder engagement skills
A valid driving licence and access to a vehicle is essential.
What We Offer
* Flexible working with hybrid arrangements
* Generous flexi-time scheme (up to 2 flexi days per month)
* Local Government Pension Scheme
* Discounted health and leisure membership
* Ongoing learning and development opportunities
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